It really depends on what kinds of extensions you buy from our store:
1. For Magento extensions sold as single extensions:
* For orders of extensions sold at 50% price-off completed from 2nd October to 30th November 2017:
- There are NO Support and Installation service for these extensions from 2nd October, 2017.
* For orders completed before 2nd October, 2017:
- You still get 1 free year support from the date of purchase as promised
- From the second year, due to limited resource we cannot provide support for you. There are a lot of Magento agencies in the ecosystem, you can find a good replacement.
* For orders completed before 1st March, 2016:
- Our support is still provided free for lifetime as committed
To ask for support or report bugs, please submit a ticket to our Support system. Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday (GMT+7).
2. For Magento extensions not available as single ones: Inventory Management, Store Pickup, Dropship, Order Fulfillment, Purchase Management, Barcode Management, Web POS, Retailer POS (both Magento 1 and Magento 2) and Reward Points, Gift Card, Store Credit (both Magento 1 and Magento 2 if purchased within the Omnichannel Solution package).
For current customers who have already purchased this extension, we will continue:
- Providing free support within a year from the date of purchase.
- From the second year, you can renew support services at $50/year/extension as committed
3. For Omnichannel retail software: For Omnichannel solution, our support is provided free for the first year. From the second year, you can renew support services with a yearly certain fee.
Support includes answering questions related to our products, bug/error fixing to make sure our products work well on your site, exactly like our demo. Support does not include customizing our product to fit your own needs.
Customization request will require fee (official rate: $40/hour). To ask for support or report bugs, please submit a ticket to our Support system. Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday (GMT+7).
For further information, please refer to detaisl here: