1. New support policy for Omnichannel retail software:
- For Omnichannel solution, our support is provided free for the first year.
- From the second year, you can renew support services with a yearly certain fee.
2. For Magento extensions sold at 50% price-off:
As we announce on Magestore.com, from 2nd October till 30th November, 2017, some Magestore’s extensions are sold at 50% price-off. After that, we will disable these extension completely, you can purchase it neither at Magestore nor Magento Marketplace.
This policy is applied for these extensions including Affiliate Plus, PDF Invoice, One Step Checkout, Mega Menu, Store Locator (both Magento 1 and Magento 2) and 03 extensions: Reward Points, Gift Card, Store Credit if you purchase them as a single extension
- For orders completed from 2nd October, 2017: There are NO Support and Installation service for these extensions from 2nd October, 2017.
- For orders completed before 2nd October, 2017:
- You still get 1 free year support from the date of purchase as promised
- From the second year, due to limited resource we cannot provide support for you. There are a lot of Magento agencies in the ecosystem, you can find a good replacement.
- For orders completed before 1st March, 2016: Our support is still provided free for lifetime as committed. However, we just support for Magento 1.x or Magento 2.x up until 2nd October, 2017 and stop providing Update plan to later Magento version.
3. For Magento extensions not available as a single extension
We want to announce that from 2nd October, 2017, some Magestore’s extensions are no longer sold as a single extension. We’ve evolved to provide the whole Omnichannel Solution. This policy is applied for these extensions including Inventory Management, Store Pickup, Dropship, Order Fulfillment, Purchase Management, Barcode Management, Web POS, Retailer POS (both Magento 1 and Magento 2)
For current customers who have already purchased this extension, we will continue:
- Providing free support within a year from the date of purchase.
- From the second year, you can renew support services at $50 per year as committed
Please refer Magestore Policy via this link for more details: