If you're available within 9 am - 5pm (GMT+7) from Monday to Friday, please try this live chat system from us to get instant support for this issue: https://goo.gl/6BvUnw. Otherwise, you can contact us via email: email@example.com, so we can check our back-end system because this type of order could be made via Onepay.
If the status is pending, it means that we haven't received money due to a security policy of Onepay. Please contact your bank and place an order again.
*NOTE: We recommend you to use PayPal to purchase our products.