If you encounter this issue, please follow the below steps:
- Step 1: Check if you have an account on Magestore: If you see the "The email address you have entered is already existed," message when you try to create a new account, you might have already created a Magestore account with that email.
- Step 2: When you can confirm that you have had an account on Magestore.com, then you need to check your password. Try click to "Forgotten your password?", then enter your email address and click Reset password.
An email will be sent to you with the new password. If you don’t get an email, please check your Spam or Bulk Mail folders
- Step 3: If you have tried both of them but still can't get access to your account, please contact us via live chat or ticket system magetore.zendesk.com and we'll help you get your account back