When you make a direct purchase from our website Magestore.com:
- If you have purchased a Checklist [list Checklist Below] you can contact us via the live chat system or tickets with your order ID to get the file.
- If you have purchased an Omnichannel package or an Extension, according to our policy, you have to generate License certificate before downloading it. You can refer to this link here https://magestore.zendesk.com/hc/en-us/articles/115007742407-How-to-create-a-license-certificate- for "How to create a License certificate" in details.
After that, you can download the Omnichannel package or the extension files by going to ‘My Downloads Products’ tab on your Magestore account. Besides, all the new releases of the extension will also be updated here. You can refer this screenshot to get it better:
When you purchase our Omnichannel package or extensions from Magento Marketplace, please following the steps below:
- Step 1: Log in your Marketplace account and navigate to the ‘Downloads’ tab
- Step 2: Look up for the zip file at the bottom of the screen, and Save the file. For further details, please refer to this link: http://docs.magento.com/marketplace/user_guide/quick-tour/downloads.html
Exceptionally, for orders placed before March 1st, 2016, there was an option for you to check out as guest. In this case, you need to create a new account and contact our supporting team to add the extension's package to your account".