You can go to magestore.zendesk.com to submit a ticket about the problem to our support team or simply send your email to firstname.lastname@example.org. Moreover, you can try this live chat system from us to get instant support: https://goo.gl/6BvUnw. We're available here within 9 am - 5pm (GMT+7) from Monday to Friday.
You can check your ticket response and status by going your Magestore account/ My Tickets
Or you can go to the website https://magestore.zendesk.com => Login to your account => Select link "My Activities" to see your ticket.
Please understand that tickets arriving during our weekend will be processed when we’re back to work on the following Monday (GMT+7).