1. If you have purchased our Omnichannel package:
We offer Free Lifetime Update for our customers. It means that when the Omnichannel solution has any new changes, you will obtain the new features of your purchased package without any extra fee. Please note that our updates are independent from Magento updates.
**NOTE: If you buy software for Magento 1.x version, you can request to get the same software edition of Magento 2.x version. However, the migration fee will be required. For other cases, contact us for more information.
To receive important updates or promotions, follow our Blog or subscribe to Magestore monthly newsletter for the updated information.
2. If you have purchased our single extensions:
After purchasing, you will get free updates for each Magento version (Magento 1.x or Magento 2.x). For example:
- If you purchase extensions for Magento 1.x, you will get the latest version for free.
- If you purchase modules in Magento 2.x, you will also have the updated version in Magento 2.x for FREE.
**NOTE: If you are customers buying Magento 1.x modules before March 1st 2016, you can request to get the package of Magento 2.x for FREE.
If you buy Magento 1.x module after March 1st 2016, you can request to get the same extension edition of Magento 2.x with 50% discount.
However, since 1st December 2017, we stop providing Magestore's extensions as single ones, neither at Magestore nor Magento Marketplace to focus on our new orientation - Omnichannel solution. Due to limited resource, we cannot provide Update plan for these single extensions from the moment. But you still can get the latest version of the extension you purchased in your Magestore account => My Downloadable Products
For other cases, contact us for more information:
- If you're available within 9 am - 5pm (GMT+7) from Monday to Friday, please try this live chat system from us to get instant support: https://goo.gl/6BvUnw.
- Or you can contact our agents via email address: email@example.com, sharing with us your current issue. We will check the order status and respond you shortly.